Frequently Asked Questions
- Does the rental include eveything?
- What will we find in the house ?
- Parking space
- Can we rent somewhere for one week only in August ?
- Can we take possession before 16.00 ?
- Can we possibly leave later than 09.00 ?
- How and when do we pay the breakages deposit ?
- Is it feasible to come by train ?
- Can we have guests to stay that weren't included when booking ?
- Acceptance of animals ?
- Q. Does the rental include eveything?
- A.
INCLUDED:
The rental price includes running expenses
(electricity, gas and water "§")
EXCLUDED:
- agency fees;
- end-of-tenancy clean-up;
- bed or bath linen;
- heating or air-conditioning (if installed & used);
- extra beds or cots;
- possible welcome for a pet - if permitted.
The cost of these is as follows:
OBLIGATORY:
AGENCY FEES: €30 per week
DAMAGES DEPOSIT: €50 p.p. (Minimum - €200)
€100 per per groups of young
** FINAL CLEAN-UP:
- studio: €25,°°
- 1 bedroom: €30,°°
- 2 bedrooms: €40,°°
- 2 bedrooms + 2 bathrooms: €50,°°
- 3 bedroom: €60,°°
- 3 bedrooms + 2 bathrooms: €70,°°
- 4 bedrooms: €80,°°
- 5 bedrooms: €100,°°
Cleaning fees are not definite, i.e. if the house is left (more or less)
as you found it, we will not be asking for supplements; however,
if the house is left in a real state, we may well have to add on some extra !
Possible extras:
- BEDLINEN: €8 p.p. per change
- BATHLINEN: €6 p.p. per change
* EXTRA BED: €60 per stay
* COT: €30 per stay
- HEATING: as per meter readings
- USE OF AIR CONDITONING: €25 per week if available and if used
* SMALL PET up to 15k: €40 per stay (disinfestation)
* LARGE PET up to 30k: €60 per stay (disinfestation)
Animals over 30k in weight will not be accepted
* Where permitted - must be requested at time of booking
§ Excess water consumption
Due to the system used today for water usage (drinking water)
we have had to review the usage by our clients. In the past,
water cost €0,65 per cubic metre, now it has bounced up to
€3,50 mc. Given the present state of the water tables, certain
wastage of water whould obviously be avoided, both for the
environment and for the cost.
3 showers a day for one person, or using the washing-machine to
wash 1 pair of a baby's pyjamas (it's happened !) are unjustifiable.
We have calculated limits to the cubic metres to be used in one week
(using the readings from the last season and rounding up for excess)
and usage over this limit will be charged at €3,50 per mc.
1 bedroom: 4 mc; 2 bedrooms: 5 mc; 3 bedrooms: 8 mc; 4/5 bedrooms: 10 mc.
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- Q. What will we find in the house ?
- A.
ALL OUR PROPERTIES ARE PROVIDED WITH:
- Italian TV,
- a gas cooker with gas or electric oven;
- nearly all of them have a separate freezer
compartment over the fridge;
Where there is a washing machine, dishwasher, microwave
or A/C it will be specified in the description. As will be specified
the few houses which don't have a traditional oven.
Beds are supplied with:
- spring mattresses (rarely foam or latex),
- mattress cover,
- pillows and pillow covers plus counterpane
- A water-proof mattress-cover can be supplied on request.
We try to supply a full inventory for a group staying in a certain property,
by way of kitchen equipment, china and cutlery.
However, we do not supply
small electrical appliances, like irons, whisks,
coffee makers, etc.
If you have space in the car, then it's no bad idea to bring your own
coffee-machine with you and your own frying pan - both get pretty
maltreated during the summer months . . .
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- Q. Parking space
- A.
When we say "parking" in our descriptions it means space for a
normal-sized utility car.
If you happen to have a Land Rover or large station wagon there's a
chance that the entrance to the parking space will be too narrow,
or the parking space itself too small.
If it's important that it should be off the road and you are considering
travelling with an outsize vehicle, please check with us.Up till now there has been no problem about finding space in the road,
somewhere close to your accommodation, still not to be paid for !
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- Q. Can we rent somewhere for one week only in August ?
- A.
We try to avoid taking one week bookings during August, specifically between 4/8 and 18/8.
For a variety of reasons, but in practice we try to reduce the work load when at its maximum,
both for the teams of cleaning personnel and for the receiving office.
It is quite possible, as we get closer to August, that a free week will appear somewhere among
our properties and in this case we are only too pleased to help you out.
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- Q. Can we take possession before 16.00 ?
- A.
It really depends very much on how the place is left by the previous tenants.
We will do our best, because it's in our interests to settle a few families before
the afternoon rush sets in, but our cleaning teams are not particularly flexible.
We would welcome a call from you the day before to check what the situation is,
but we CANNOT accept clients before 11.00.
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- Q. Can we possibly leave later than 09.00 ?
- A.
NO. Absolutely not, I'm afraid.
The problems to be surmounted are too great.
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- Q. How and when do we pay the breakages deposit ?
- A.
On picking up your keys.
In cash; by leaving us your credit card details.
The minimum deposit is €200 or €50 per person,
(excluding infants under 18 months).
For groups of young, the sum required is €100 p.p.
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- Q. Is it feasible to come by train ?
- A.
Yes, decidely, but not to all of our properties.
MASSA CENTRO is our local station, with a good service to/from
most parts of Italy.
There's a fairly good bus service from the station to the centre of
Marina di Massa which goes via the centre of Massa and then down
Viale Roma, so all the apartments close to Viale Roma are covered.
Cinquale and Poveromo, unfortunately, are handicapped.
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- Q. Can we have guests to stay that weren't included when booking ?
- A.
Obviously you can have guests for meals, though perhaps not on a
continuous basis.
As far as sleeping is concerned, if the beds are there, there should be
no difficulty, but in any case, you really must ASK first !
There are various problems with the police and the insurance that have
to be covered.
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- Q. Acceptance of animals ?
- A.
- Pets over 30k in weight will not be accepted
Some owners are glad enough to accept pets as guests.
There are, however, rules that must be followed:
1. Small animals are more easily accepted
2. Especially if quiet and well-behaved
3. All animals must be insured
4. We cannot promise that fencing will be dog-proof . . .
5. Gardens are not to be used as dog-WC
6. Damage done by your pet must be reimbursed
at the end of your stay, with no argument.
* Small pet (under 15 kilos): € 40 per stay (disinfestation)
* Large pet (under 30 kilos): € 60 per stay (disinfestation)
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